About our website's logistics policy

Welcome to Luna Mall! We are committed to providing you with first-class service and high-quality products. The following is our logistics policy to ensure that you enjoy a pleasant shopping experience:

Fast processing and delivery

All orders will be processed and shipped within 1-3 business days after confirmation.

Our products are shipped directly from the US warehouse to ensure that you can receive the goods quickly.

Shipping

For eligible orders, we provide free standard shipping service.

For faster delivery, you can also choose expedited shipping, and the relevant fees will be displayed at checkout.

Tracking order

After shipment, you will receive an email with a logistics tracking number so that you can track the status of your package in real time.

Return and Exchange Policy

If you are not satisfied with the goods you received, you can apply for a free return or exchange within 30 days.

Please make sure that the product has not been used and keep all original packaging and accessories.

Return address: Room 2-5, 2F, No. 5, Nanhuan Road Commercial Community, Yingzi Town, Yingshouyingzi Mining District, Chengde City, Hebei Province

Customer Service

If you have any questions or need help, please feel free to contact our customer service team at service@luna-mall.com.

You can also call our service hotline: 15093143678 to get in touch with our customer service representative.

Thank you for your trust and support, we look forward to providing you with an excellent shopping experience!

Company Information:

Company Name: Chengde Zenan Kepei E-commerce Co., Ltd.

Company Address: Room 2-5, 2F, No. 5, Nanhuan Road Commercial Community, Yingzi Town, Yingshouyingzi Mining District, Chengde City, Hebei Province

Legal Representative: Shen Zhixin

Wish you a happy shopping!

Luna Mall Team