About our website's return and exchange policy
Welcome to Luna Mall! We are committed to providing you with an excellent shopping experience. If you are not completely satisfied with the product you purchased, we provide a friendly return and exchange service. Here is our return and exchange policy:
Return and Exchange Conditions
You can apply for a return or exchange within 30 days of receiving the product.
The product must be unused and retain all original packaging and accessories.
Return and Exchange Process
Contact Customer Service:
Please contact customer service via service@luna-mall.com or call our service hotline 15093143678 to submit your return or exchange request.
Confirmation and Processing:
Our customer service team will confirm the relevant information with you and guide you through the return process.
Return Address:
Please send the product back to the following address:
Room 5, 2nd Floor, No. 5, Nanhuan Road Commercial Community, Yingzi Town, Yingshouyingzi Mining District, Chengde City, Hebei Province
Refund and Exchange:
After receiving and inspecting the returned goods, we will process your refund or re-ship within 7 working days.
Costs and Responsibilities
For eligible return and exchange applications, we will bear the return shipping costs.
For returns that do not meet the conditions, you may need to bear the shipping costs. Please communicate with our customer service for specific details.
Notes
Please ensure the logistics safety during the return process. It is recommended to choose a traceable logistics method.
Damaged or missing goods will not be accepted.
We hope to protect your rights and interests through clear policies and look forward to providing you with continuous high-quality services. If you have any questions, please feel free to contact us.
Company Information:
Company Name: Chengde Zenan Kepei E-Commerce Co., Ltd.
Company Address: Room 2-5, Floor 2, No. 5, Nanhuan Road Commercial Community, Yingzi Town, Yingshouyingzi Mining District, Chengde City, Hebei Province
Legal Person: Shen Zhixin
Thank you for choosing Luna Mall!
Wish you a happy shopping!
Luna Mall Team
