About our website's payment policy

Welcome to Luna Mall! We are committed to providing you with convenient, secure and diverse payment options to ensure that your shopping experience is smooth and enjoyable. Here is our payment policy:

Acceptable Payment Methods

We accept a variety of payment methods, including but not limited to: credit cards (Visa, MasterCard, American Express), PayPal and Apple Pay.

At checkout, you can choose the payment method that best suits you.

Safe Payment Guarantee

Luna Mall uses advanced encryption technology to protect your payment information and ensure the security of all transactions.

Your privacy and data security are of great importance to us, and we promise not to use your information for unauthorized purposes.

Payment Confirmation

After completing your order, you will receive a confirmation email with order details and a confirmation number.

Please make sure your email address is correct so that you can receive timely information about your order.

Invoices and Receipts

All orders are accompanied by electronic invoices, which you can view and download in your account.

Customer Service

If you encounter any problems or need assistance during the payment process, please contact our customer service team at service@luna-mall.com

You can also call our service hotline: 15093143678 to get in touch with our customer service representative.

Thank you for choosing Luna Mall, we look forward to providing you with quality products and services!

Company Information:

Company Name: Chengde Zenan Kepei E-commerce Co., Ltd.

Company Address: Room 5, 2nd Floor, No. 5, Nanhuan Road Commercial Community, Yingzi Town, Yingshouyingzi Mining District, Chengde City, Hebei Province

Legal Person: Shen Zhixin

Wish you a happy shopping!

Luna Mall Team